MSP Release Notes - Metallic.io

Commvault Cloud for SaaS (formerly Metallic) MSP Partner Release Notes

The latest and greatest of Commvault Cloud for SaaS MSP partner program releases by month.

November 2024

Cloud Native Workloads

AWS

Protect AWS cloud databases using AWS-hosted infrastructure

This feature allows customers to protect the Amazon RDS (Native), Amazon DocumentDB, and Amazon Redshift with the snapshot-based approach in a Commvault Cloud AWS-hosted infrastructure. This provides a simplified onboarding experience and additional cost savings since customers are not required to configure their backup gateway setup.

DynamoDB protection using S3 Export method

DynamoDB tables can now be protected using the native S3 export method and restored from a point-in-time backup. This removes front-end DynamoDB cost and eliminates any performance impact to production workloads while performing the backups.

Snapshot-based protection of Amazon RDS for DB2 instances

Commvault now supports snapshot-based backup and restore of Amazon RDS for DB2 instances, allowing for quick restores in the event of a disaster.

SaaS backup for Amazon S3 using Commvault-hosted infrastructure

Easily back up your Amazon S3 workloads using Commvault SaaS-hosted infrastructure. You can protect your data without installing additional proxy or gateway servers, resulting in a simplified backup process.

Azure

Azure Table support in SaaS

You can securely protect and back up your Azure Tables using Commvault Cloud SaaS. This ensures that the data stored in Azure Tables is safeguarded, reducing the risk of data loss or corruption, and providing easy data recovery options.

Support for Azure Ultra Disks and Premium SSDv2 Disks

Customers using Azure will now be able to easily back up and recover their high performance Ultra and SSDv2 disks through incremental snapshots. This feature ensures that important data stored in these disks can be securely saved and quickly restored when needed, providing peace of mind and minimizing the risk of data loss.

Support for Azure Confidential VMs

Protect confidential virtual machines in Azure by adding support for platform managed keys (PMK). This feature enables the protection of Azure confidential VMs in cases where the OS disk is not encrypted or when it is encrypted with PMK. However, customer managed keys (CMK) encryption is not currently supported. Safeguarding data with PMK provides enhanced security for the end customer’s sensitive information.

Support for Azure VM Extensions

This feature allows customers to use Azure VM extensions in conjunction with Commvault for improved functionality and security. Commvault retains the association between the VM and the extension, ensuring that it remains intact even after restoration, providing a seamless and reliable experience for end customers.

Support for OS Disk Swap in Azure In-Place Restores

With support for OS disk swapping during in-place restores, customers can now easily replace the operating system disk on a virtual machine without having to delete and re-create the entire VM. This saves time and effort, simplifying the process of restoring VMs and minimizing disruption to business operations.

Support for Azure Trusted Launch VMs

Commvault now supports Trusted Launch VMs, adding a robust layer of security to protect your Azure virtual machines. This feature provides peace of mind with the integrity of your VMs during the launch process, safeguarding your critical data.

Common Platform

New file system agent for macOS

You can now protect macOS devices configured as a file server.

Multi-Geo Ring Switcher to map Ring ID to user friendly Geography Name

The Multi-Geo Ring Switcher or Selector feature has been simplified so multi-geo customers can access regions from another geography seamlessly. The Geo selector now shows the geography (geo) names along with Ring ID in the dropdown menu so customers can quickly switch to protect the workload in regions from another geography.

This enhances the overall user experience and ensures seamless navigation between different geographic locations.

Support for Amazon EKS using Commvault Cloud Infrastructure in AWS

Commvault Cloud SaaS has expanded its support for Amazon Elastic Kubernetes Service (EKS) using Commvault infrastructure hosted on AWS. This enhancement simplifies the EKS onboarding process, allowing customers to quickly and easily protect their applications running on Amazon EKS.

Cloud Rewind

Appranix is now Cloud Rewind

Appranix has been officially rebranded to Cloud Rewind. The new name embodies Commvault’s mission to help businesses seamlessly rewind and recover their complex cloud environments, ensuring minimal disruption and maximum efficiency.

Support for Additional Regions for Cloud Rewind (Appranix) Integration

Integration of Cloud Rewind (Appranix) with Commvault Cloud (SaaS) now supports additional regions within the following geographic areas: Europe, United Kingdom, Middle East, and Australia & New Zealand.

On Prem Protection

Disk caching for frequent backups of Oracle archived logs

Disk caching enables frequent backups of Oracle and Oracle RAC archive log files, as often as every five minutes, with both compression and encryption activated. These backup systems function seamlessly, even during Commvault server maintenance, ensuring continuous protection of the database across disk and cloud libraries.

Support for Azure Stack HCI Hypervisor

Customers can use Azure Stack HCI as a standalone hypervisor in the Command Center, simplifying the configuration process. By eliminating the need to configure it as a Hyper-V hypervisor, customers benefit from a streamlined experience and can quickly leverage the capabilities of Azure Stack HCI.

Continuous Protection for SAP HANA Log Backups Using Disk Cache

This feature enables administrators to provide uninterrupted log backup support for SAP HANA, allowing log protection even when the CommServe computer is in maintenance mode. This feature ensures that the database is encrypted and transported using a Secure Data Transfer (SDT) pipeline to back up to the configured target (disk library, cloud library, or HSX).

Partner Ecosystem

Integrate with Autotask PSA for MSPs

The Autotask PSA integration allows MSPs to streamline service management by automatically generating tickets from alerts, syncing CRM accounts, managing configuration items, and syncing billing information with ease and accuracy.

In Phase 1, we will enable syncing of accounts and CRM systems. This will improve efficiency, reduce manual work, and ensure seamless data flow between systems, ultimately enhancing the overall experience when MSPs managing their tenants using Commvault.

Integrate with Connectwise PSA – Service Desk and Alerting

This release will expand on our existing ConnectWise integration by enabling ticket creation and alerting. MSPs can generate tickets from Commvault alerts and manage them in their PSA. As a result, MSPs will be able to improve their workflow efficiency and reduce duplication of work across environments.

Recovery Orchestration

Perform on-demand cleanup of recovery target

You can perform on-demand cleanup of recovered workloads and also disable automatic cleanup after Control Plane deletion. This helps you undo or reset the recovery process and ensure that all resources created during the recovery process are removed.

September 2024

Hybrid Workloads

Azure Express Configuration

Now, you can simplify the onboarding process for configuring an Azure virtual machine workload. Sign into your Azure billing account using the Express Configuration wizard and automatically complete all necessary provisioning steps. This seamless experience helps reduce configuration errors and frustration with performing configuration steps in multiple portals.

Management Service Providers

ConnectWise PSA Integration for MSPs [Available early October]

The ConnectWise PSA integration includes basic CRM functions, including account creation and account sync between Connectwise PSA and the Commvault MSP Portal.

Business Dashboard for MSP Portal

The enhanced MSP Portal now provides an intuitive dashboard with key usage and cost data. Users will benefit from a single glance view of detailed cost, usage information, and insightful growth trends for managed accounts, elevating business operation monitoring capabilities.

MSP Portal Tenant Account Data Deletion

MSP Portal Tenant Account Data Deletion allows Managed Service Providers to seamlessly delete customer accounts without having to contact Customer Support, improving the overall customer experience and reducing compliance risks.

MSP Monitoring Dashboards

The first phase of the technical monitoring dashboard offers MSPs the ability to view their customers within the Command Center in aggregated viewpoints. This helps prioritize clients and make informed decisions on which clients need attention. In addition to the summary views, MSPs can view data from tenant-centric viewpoints.

Recovery Orchestration

Commvault Cleanroom Recovery Integration with Palo Alto XSOAR [Available late September]

Commvault Cleanroom Recovery with Palo Alto XSOAR solution allows you to manage recovery groups and automate response and recovery actions seamlessly. You can create recovery groups, add workloads to groups, set recovery points, and change recovery targets, all within XSOAR. Additionally, anomalies detected in the Cleanroom recovery solution trigger events in XSOAR, enhancing overall security response and incident management.

Support for Nutanix AHV Source VMs

Nutanix AHV VMs are supported for recovery in Cleanroom Recovery. They are automatically converted and recovered into the designated cleanroom target.

Repave VMs Using “Golden Image”

Cleanroom Recovery of VMs using a Golden Image enables you to use templates (both public marketplace and private custom templates) to create the Azure VM in the cleanroom before restoring data to the VM. This simplifies and accelerates the recovery process and allows you to recover applications from cyberattacks to a known good state.

SaaS Applications

Deprecation of Wiki support in Teams

For existing tenants who previously have backed up Wiki within Teams, you can restore the Wiki in HTML format within the Files tab of the same team or a different team.

Commvault Cloud with Premium Microsoft 365 Backup Storage

Microsoft 365 Backup Storage delivers a high-speed, snapshot-like, in-place backup that addresses mass recovery scenarios, such as ransomware. Currently in public preview, this solution integrates with Commvault’s traditional GRAPH API-based M365 backup to provide a seamless experience.

Restore Mailboxes and OneDrive Users using Active Directory Groups

M365 Restore by Active Directory Group allows you to restore the most recent data set for many users as a group. This feature streamlines the restoration process by providing a mechanism for logical groupings of users to be restored together, eliminating the need for different backup apps and allowing organizations to prioritize restores efficiently.

Support for Microsoft Planner in Teams

Microsoft Planner is supported in Teams, allowing you to manage your tasks, collaborate with team members, and stay organized all within the Teams interface. Commvault Cloud can back up the Planner tab within the Teams interface alongside Team data with this update.

SaaS Platform and Experience

Appranix Integration with Commvault Cloud SaaS

Appranix integrates with Commvault Cloud SaaS to provide you with a seamless and efficient data management experience. This integration allows you to easily backup, restore, and protect your data using Commvault’s powerful capabilities while leveraging Appranix’s next-generation cloud-native rebuild capabilities to reduce the time to rebuild and recover your cloud environments from days or weeks to hours or minutes.

Backup Azure Blob and Azure Files Using Backup Gateways

Deploy your own backup gateway to protect Azure Blob, ADLS, and Azure Files in cases where Commvault Cloud SaaS infrastructure is not available or cannot be used. This provides you with the flexibility to control your data plane and use private endpoints or support additional regions.

Self-Service Azure Network Firewall Configuration for Azure Workloads

Azure Network Firewall Configuration in Commvault Cloud SaaS enables you to secure and protect your Azure workloads, boosting efficiency and improving user experience.

Single VM SKU to Replace Tiered VM SKUs

The previous tiered Commvault Cloud SaaS VM SKUs have been replaced with one that includes all capabilities, such as file systems and databases. This change simplifies the purchasing process, eliminates the need for sizing exercises, and prevents confusion about the expected behavior of different tiers.

July 2024

Hybrid Workloads

Throughput Enhancements for Azure VM Restores

Enhancements to Azure VM restores include faster data retrieval with ReadAhead, integration with Azure Stack, better error handling and retries, and an increased cache size for improved performance. Additionally, excessive logging has been turned off, and a performance summary is now provided after each backup/restore job.

Support for Google Cloud Platform Key Management Service

Commvault Cloud now supports GCP Key Management Service (KMS), allowing users to protect their encryption keys with GCP KMS before storing them in the CommServe database, ensuring enhanced data security and control.

Support for Azure Trusted Launch VMs

Public & Private Cloud Protection

VMware Region-based Backups in vSphere Environment

Region-based backups for your VMware hypervisor can now be performed easily using an access node within the same region as your vSphere environment. This feature provides a more efficient and optimized backup process, enhances data security, and reduces transfer time for faster data recovery.

Recovery Orchestration

Cleanroom Recovery for Commvault Cloud SaaS

Commvault has launched Cleanroom Recovery for Commvault Cloud SaaS, allowing users to manage cyber recovery through the SaaS control plane. With dynamic resource adjustments for efficient restoration, receive consistent functionality across software and SaaS offerings. Cleanroom Recovery supports multi-tenancy and can be accessed via APIs for task automation and integration with other systems.

Single Domain Controller Active Directory Recovery in Cleanroom Recovery

Users can include a single domain controller in the Cleanroom recovery group to streamline the recovery process and integrate Active Directory seamlessly. This allows for the seamless recovery of Active Directory alongside other workloads into a Cleanroom target for the recovery of directory services.

SaaS Applications

Raise Visibility of Group Policy Objects to Simplify Active Directory Restore

Group Policy Objects (GPOs) are stored partially in SYSVOL files and partially in Active Directory. They can be difficult to restore in the directory without knowing exactly where they are located. This feature simplifies the restoration of GPOs by improving their accessibility, allowing users to locate and restore them quickly and easily.

Guided Restore Wizard for M365

Users now have an easy and interactive process for selecting options for in or out of place restores, restoring individual items or groups, and more. This wizard-based process improves the overall experience, providing a seamless way to configure backups and restore data.

Security

Use Machine Learning to Detect Suspicious Extension Changes

Use machine learning algorithms and historical behaviors to detect suspicious file extension changes occurring within backups. This provides timely, accurate alerts of changes that could indicate threat activity, which may impact your ability to recover clean data. Anomalies are shown on the Threat Indicators dashboard and can be scanned with Threat Scan for deeper analysis, or data can be recovered to a pre-anomalous clean state. This capability enhances Commvault’s overall anomaly and threat detection and helps organizations secure their data faster to remain resilient to attack.

Storage Solutions

Default Compliance Lock on all Air Gap Protect Storage Pools

The Compliance Lock feature is introduced for all Air Gap Protect (AGP) storage pools to provide enhanced data protection by enabling a security lock on new and existing AGP Storage pools. Users can benefit from self-service support for resetting locks, which is equipped with a 24-hour auto re-enable functionality, promoting better cyber resilience.

May 2024

Hybrid Workloads

Data Classification for File & Object Archiving

The File & Object Archive Data Classification interface enables users to apply, modify, and remove tags from files and folders. You can create custom user-defined tags, such as archiving tags, with specific retention times and metadata rules and use those to define plans to archive data. This provides efficient data organization and management, making it easier for users to find files that are already archived and to be archived.

SaaS Application Cyber Recovery

Public Folder Reporting in the M365 Health Report

This enhancement in the M365 Health Report shows public folders’ last backup status and SLA. It is displayed in the Exchange tab alongside the current user mailbox status, providing users with a comprehensive view of the health of their public folders.

Backup and Restore Performance Enhancements for SharePoint

SharePoint Performance Enhancements deliver significant backup and restore performance improvements for SharePoint Online. Users can expect a 5-7 times backup and restore performance boost.

SaaS Platform Experience

Kubernetes Capacity (TB) Metering

The Kubernetes Metering with Capacity (TB) simplifies tracking data usage measurements instead of using a virtual operating instance. This streamlines cost management by more accurately representing storage consumption, ensuring you only pay for the exact data space you use.

Clustered File Systems Self-Service Onboarding

Streamline workload onboarding to save time and improve overall user experience. Self-service onboarding of Clustered File Systems allows users to quickly and safely onboard their workloads onto the Commvault Cloud SaaS solution without external assistance.

Self-Service File System Configuration Wizard

Reduce costs and improve overall user experience with Commvault’s self-service File System configuration feature. It offers users a secure and streamlined process for file system configuration in Commvault Cloud SaaS. It minimizes high egress charges and enhances performance by prompting users to select the appropriate cloud vendor, region, and backup gateway settings.

Self-Service File Server Onboarding Using AWS Hosted Infrastructure

Makes backup for Amazon EC2 (snap) an easy button solution similar to AWS cloud-native backup.

April 2024

Enhancements

Dynamics 365 Restore for Large Tables: This enhancement improves Microsoft Dynamics 365 restore performance by enabling users to efficiently restore tables with a million or more records. Now records can be processed in batches and compute resources scaled dynamically for faster restore to help meet stringent RTO requirements.
MSP Portal Includes Term, Overage, and Total Cost in the Cost Section: We’ve enhanced the MSP experience to ensure information is easily accessible. The Cost Section on the MSP Portal has been updated to make it easier to quickly identify costs — term, overage, and total — and understand where costs are coming from and the customer’s billing type.
Detailed Application Storage Reports – Workload and Sub-client Usage: Our Application Storage Reports now give users more detail for efficient store monitoring. This includes summaries on workload, showing the storage consumption percentage, compression ratio, and monthly growth rate. It also provides sub-client information, such as the percentage of storage consumed, and offers a comprehensive drill-down to job report details.

March 2024

New Offerings

Threat Scan for SaaS: Threat Scan for SaaS now supports Files to help ensure you can securely recover data as quickly as possible by identifying malware, encrypted content, and vulnerable data. This provides safe recovery options to recover clean data and avoid reinfection by accidentally restoring malicious files.
Risk Analysis for SaaS: Risk Analysis for SaaS supports M365, offering a better way to secure and defend your M365 data by making it easy to systematically discover, classify, and protect dark and sensitive data, empowering a proactive defense against data breaches and helping ensure compliance.
Auto Recovery for VMs: Auto Recovery as a service for VMs delivers secure, automated recovery at scale to help you quickly and securely recover VM workloads from disasters with minimal data loss and downtime.

New Features

GDPR Compliance for Salesforce Backup & Recovery (Coming in Late March 2024): GDPR Compliance for Salesforce Backup & Recovery enables you to bring Salesforce backups in compliance with GDPR’s “right to be forgotten” and “right to rectification” requirements.
Threatwise – Windows 11 Support for Sensors: Windows 11 Support for Sensors emulates Windows 11 systems, allowing the ability to simulate the customer environment better.
Threatwise – Ability to disable file uploads to TSOC: Administrators can now prevent files uploaded to sensors by attackers from being transferred to the TOSC when it is prohibited by compliance, such as when the TSOC and Sensor are in different countries.
Threatwise – Add Comment Column to exceptions page for FullOS: Administrators can now enter a comment on exceptions added to a FullOS service to track why the exception was added.

Enhancements

Improved custom plan options in the wizard for SaaS Hybrid Cloud extended retentions: Improvements to the Onboarding Wizard make it easier for users to configure their custom retention plan, which can now have monthly and yearly retentions during onboarding.
Salesforce Backup – Identify Non-Restorable Salesforce Objects: Quickly identify non-restorable Salesforce objects before trying an in-place restore. You can adjust restore configurations before execution and avoid unnecessary failures.

December 2023

New Products

NEW Active Directory Backup: We are excited to announce the release of Commvault Cloud for Active Directory. With the launch of this new paid offering, Commvault drastically enhances the protection of your critical identity and access management infrastructure. Key features include:
- Single-solution protection for both Active Directory and Azure AD (now Microsoft Entra ID)
- Accelerated recovery of deleted and changed objects by comparing all objects and attributes between backups
- Recovery of Group Policy Objects, including their security, links, and settings
- Recovery of Azure AD conditional access policies and roles
- Rollback of overwritten or corrupted attributes across many objects at once
- More frequent backups of AD, ensuring it is always possible to restore a recent copy
- Layered security with air-gapped data copies
  
  All clients who have previously enabled Active Directory in the Service Catalog and configured a backup will be automatically transitioned to this new release at no cost for 6 months.

New Features

Amazon EC2 Backups without Gateways: Protect Amazon EC2 instances without deploying a backup gateway in your AWS account seamlessly with the new simplified guided configuration experience & lower your cloud storage costs by using the combined storage tiers.
User Interface Branding Updates: As announced earlier this month, Metallic is now part of Commvault Cloud. While there is no impact on existing end user features, functionality, or usability – a new logo, font, and color treatment is now present within our UI. For more information on Commvault Cloud, powered by Metallic AI, check out our on-demand launch event here.
Threatwise Advisor: Powered by Metallic AI, Threatwise Advisor intelligently leverages backup environment telemetry to determine the location and type of critical assets within an environment. By assessing data actively being protected within Commvault Cloud, Threatwise™ Advisor recommends decoy types and density to further safeguard critical workloads.
Export-Based Backup for Amazon RDS :Protect your Amazon RDS instances using export-based backup for long term retention and cross-cloud mobility & lower your cloud storage costs by using the combined storage tiers. Supported Amazon RDS Databases include AuroraDB MySQL, AuroraDB Postgres, MariaDB, MySQL, Oracle, PostgreSQL and SQL Server.
Teams Compliance Search: Expanded compliance search capabilities for Teams, including support for channel posts, files, user chats, and more. To leverage these enhanced capabilities, user chats must be backed up via Microsoft’s paid Export API.
Support for Azure Data Lake (ADLS) with Multi-Node: Onboard ADLS as the supported workload, in addition to the currently supported object storage for Azure Blob and Azure File.

Enhancements

Rule-based Discovery and Backup for Azure Blob: Leverage rule-based backup for Azure Blob, including: Tag name, Tag value, Resource Group name, Azure Blob, or pattern.
Enhanced Overview Page: A new, simplified overview page provides users with critical information on backup health and status for VMs, Files, and SaaS apps. Access this view under the ‘Protect’ section in the left-hand navigation.
Service Account Removal for Teams: Commvault Cloud’s Teams configuration no longer requires a delegate token during the admin consent process to restore posts to an HTML file. To restore Teams posts to the Posts tab, admins must still authorize the App with delegate tokens during configuration.
Office 365 Email ID Restore: For disaster recovery scenarios, this additional recovery option enables users to restore mailbox and OneDrive data to the original location by matching the user’s email address rather than the user’s GUID.

October 2023

New Products

Threatwise for MSPs: MSPs now have access to Metallic Threatwise, Commvault’s patented early warning technology. With Threatwise, MSPs can now surface advanced, zero-day, silent, and internal cyber threats during recon, lateral movement, and discovery – before data is compromised.

New Features

Metallic Recovery Reserve Navigation: All Metallic Recovery Reserve storages (MRR Azure & MRR OCI) are now listed under the “Metallic Recovery Reserve” navigation.
Azure PaaS Databases – Direct to Cloud (Metallic Hosted Infrastructure): Backup all Azure PaaS Databases to MRR (hot) or Azure BYOS, using Metallic infrastructure without the need for the customers to setup their gateway.
Metallic Hub Enhancements: Improved user experience and design enhancements across the Metallic Hub to optimize performance, reduce clutter, and promote consistency for users. For more information, please see the following blog.
OCI Combined Storage Support: Allows users to leverage the cost benefits of OCI Archive tier without the manual two-step restore process associated with restoring data from archive tier.
IRAP Certification: Metallic is now Infosec Registered Assessor Program (IRAP) certified, meeting stringent architecture, design, and security protocols for Australian government agencies and contractors.

August 2023

New features and enhancements will be available on 8/25/23

New Features

OCI Marketplace Private Offers: OCI customers can now use their OCI universal credits to purchase Metallic offerings via OCI private offers.
New Backup Copy Health Report: Users and admins can now monitor and remediate issues using the new “IntelliSnap Backup Copy Health” Report.
Nutanix AHV Support: Introduces new Metallic backup capabilities for Nutanix AHV with support for IntelliSnap.
Teams 1:1 and Group Chat Support: Enables protecting Teams 1:1 and Group chats for users of your choice within Metallic. This new capability is built on the Microsoft Teams Export API.

Enhancements

Support for Azure SQL: Improved backup performance for Azure SQL (PaaS) Databases by eliminating staging storage account requirements.
Azure VM API Enhancements: Extended API Support for restoring Azure VMs in- or out –of-place to other Azure regions.
Windows Backup Gateway Installer Enhancements: Enables configuration of a dedicated data drive for I/O intensive operations to prevent performance impact to OS/System Drive.
Intelligent Storage Plan Selecting: Simplified and optimized onboarding experience with pre-canned storage plan templates to ensure optimum storage.
Smart Defaults for Hybrid Cloud Server Plan: Improved self-service experience and optimization using smart default to reduce storage costs.
New and Improved Configuration Wizard: Streamlined onboarding experience for Metallic Microsoft 365 and Endpoint admins, ensuring that organizations can get backups up and running in less time with fewer errors.
Restartability of Exchange Restore Jobs: Ensures maximum restore efficiency, restarting any paused Exchange Online restore jobs where they left off.
OneDrive Restore Optimization: Enhances small scale restores by optimizing resource allocation (including testing for possible throttling) delivering high throughput for small and large restores alike.
Inactive User Data: Enables admins to more easily pinpoint which users have a large percentage of inactive vs. active data for more effective cleanup.
Pooled Microsoft 365 Storage Options: Allows MSPs to pool their storage at an overall level to better maximize their existing data pool when considering overage scenarios.

July 2023

New Features

Mark SQL Database Backup unrestorable: Allows users to specify SQL Databases marked as unrestorable, enabling database backups to be deleted without impacting others.
Sub-client Follow Mount: Expands the ‘Follow Mount Point’ option from the job-level to the sub-client level.
Cluster and Namespace Support Enhancements: Protects all API resources visible to the Kube-API server with a single-click selection.
Attach Disk Support: Allows users to perform Attach Disk restores from snapshots without the need for multiple file-level restores.
Azure Key Vault Selection Support: Empowers users to select their own Azure Key Vault during VM restores.
VSA VMWARE Indexing Enhancements: Adds support for configuring backup type and disk filters at the VM level for Indexing V2 VMs.
One-time login code Enhancements: Provides alternate email codes for external provider authentication (SAML IDPs or Active Directories) in the event the primary authenticator is not reachable.
Azure Flexible Database Backup Support: Enables backup/restore support of Azure flexible servers for PostgreSQL and MySQL databases.
Azure VM Intellisnap Improvements: Provides new enhancements to support application consistent Intellisnap backups for Azure VMs.
Azure VM Security Enhancements: Enables support for retaining the Application Security Group (ASG) associations for Azure VMs during restores for improved security.
Database Protection Enhancements: Various configuration and support enhancements that simplify and enrich backup and restore operations across Oracle, MySQL, PostgreSQL, and other databases.
Job View Enhancements: Delivers an easy to use view for admins to see associated jobs and their statuses.
OCI: Multi-Availability Domain Support for VMs: Allows users to protect VMs residing in multiple availability domains via a single backup gateway using VCM with regional connectivity.

June 2023

New Features

SFDC AppExchange Listing: Metallic Salesforce Backup is now available on AppExchange, bringing our award-winning, SaaS-delivered data protection to the leading Salesforce digital marketplace.
Identify Tables Without “Change Tracking” Enabled: Provides admins with a simple mechanism to identify Dynamics 365 tables currently being backed up, to ensure critical data never goes unprotected.
Office 365 Configurable Error Reporting: Allows advanced users to control conditions and job statuses, reducing incidents of false positives that reduce operational efficiency.
M365 Support for Adding Content Via Regular Expressions, OneDrive, SPO, Exchange, Teams: Allows admins to create logical groups of mailboxes, users, and sites to facilitate prioritization of backup and restore as well as appropriate retention policies.
Office 365 Repackaging for MSP Portal Cost/Usage Reports: New and improved Microsoft 365 Cost and Usage Reports, providing greater transparency into Microsoft 365 usage to facilitate better tenant management.
Configurable Timeout Parameters: Enables organizations to enforce custom timeout parameters for enhanced security across user accounts.

April 2023

New Products

Microsoft 365 Standard Offering: Introduced new Metallic® Backup for Microsoft 365 packaging option for organizations whose population, or a subset of their population, have light Microsoft 365 usage.
Metallic® File & Object Archive for MSPs: Metallic® File & Object Archive is now available within our MSP platform, providing a valuable tool to manage and provision compliance-ready archives of unstructured data for customers.

New Features

Deduplication Options for Teams and SharePoint Backups: Enables administrators to exclude backing up Teams Document libraries within the SharePoint agent to reduce document library duplication and reduce backup data footprint.
On-Demand Data Deletion for OneDrive, SharePoint, Teams: Allows Metallic Backup for Microsoft 365 administrators to selectively right-size backup content to ensure that critical data is retained while unnecessary data is not.
Customer Health Summary Report: Provides MSPs with a consolidated view to monitor the success of Metallic services provided to customers. Easily track the health of Metallic offerings, gain valuable insights, and make data-driven decisions to better serve clients and increase revenue.

Enhancements

Database Configuration Enhancements (available May 15, 2023): Enhanced guided configuration wizard to simplify backup for SQL and SAP HANA databases.
Azure Blob & Azure File API Availability (available May 15, 2023): Extends API support for backup of Azure Blob and Files, enabling retrieval of backup and health status of object storage clients.

March 2023

New Features

Oracle Encrypted Database Support: Enable customers to easily perform out-of-place restores for encrypted OCI PaaS Databases by ensuring always-on availability of the Oracle wallet at any destination.
New Self-Service Report Option: Provides simple report selection options that allow admins to subscribe to reports of interest.
Metallic MSP User Experience Enhancement: By leveraging the MSP Partner Lighthouse Portal and its automation process, MSPs can simplify onboarding, create companies with ease, and enjoy a more user-friendly experience – making it easier and faster for onboard and utilize the Metallic platform to support clients.
Upfront Commitment Payment Options: Introduces a new program that offers pre-commit pricing for annual terms with Metallic, helping MSPs save money and provide greater value to customers.
WORM Support for BYOS: Organizations can now enable WORM storage controls for Azure and AWS BYOS to keep backups immutable and adhere to regulatory compliance requirements.

Enhancements

Azure VM API Support: New Azure VM API support for backup configuration and administration.
AWS Database Enhanced Configuration Wizard: New and improved guided configuration wizard simplifying backup for AWS databases.
Microsoft 365 Restore Job Restart: Enables automatic restarts of OneDrive and Teams recovery jobs in instances where restore jobs have been stopped prior to completion – resuming the recovery process from the last file restored.
Linux Backup Gateway Appliance – On-Prem Deployment: Introduces a simple to deploy Linux backup gateway virtual appliance for on-prem hypervisors, databases and file systems. (Available March 10, 2023)

January 2023

New Features

Metallic MSP Guide: The MSP guide provides a more detailed documentation (including installation procedures) than those available on https://docs.metallic.io. Over the next week, our customer success will reach out to provide you with access. The link to the MSP Guide will be available on the Metallic MSP Portal under “Support”.
SIEM Connector for expanded Webhook and Syslog Support: Allows for the streaming of audit logs, alerts, and events from the backup environment to a webhook or SYSLOG endpoint for event monitoring in a third party SIEM/Event Management platform.
Self-Service Restore for Exchange Online and OneDrive: Enables end users restores of Exhange and OneDrive to directly recover deleted or damaged emails and files without IT or admin intervention. For more info on configuring user self-service restores for Exchange, please visit the following page. For more info on configuring user self-service restores for Exchange OneDrive, please visit the following page.

Enhancements

Simplified Configuration for File & Object Storage: Introduces new & improved guided configuration to streamline backup for Azure Blob, Azure Files, Amazon S3 and File Server.
Metallic MSP Portal Enhancements: You now have the ability to add 12 month time frame to the usage report and to view up to 18 months of cost on the costs page.

December 2022

Enhancements

API Support for Azure Databases: Configure backup for Azure Databases with increased performance; fast onboarding of Azure databases.
Enable VNET Whitelisting for Azure Customers via Support and SRE process: Configures the firewall of the Azure storage account with a network rule to allow Metallic networks to read/write to the secure storage account. Not applicable to storage accounts with a private endpoint.
VM & Kubernetes – New Configuration Wizard: Introduces a new and improved guided configuration wizard that simplifies backup for Azure VM, Amazon EC2, VMware and Hyper-V virtual machines.
Salesforce Bulk Query Improvements: Provides a simple experience to load large amounts of data into Salesforce orgs and perform bulk queries with greater performance.
Dynamics 365 Restore Enhancements: Now enables users to initiate relationship restores at the child-record level (in addition to parent-record level).
Expanded Support for Project Online: Extends support for backing up Projects, Time Sheets, Issues and Risk, and other Project Online data from within the Metallic SharePoint agent.
MacOS Silicon Support: Provides support for ARM-based Mac endpoints to download packages.

October 2022

New Features

Expanded OCI Support: Metallic now protects Oracle Cloud Database Service (DBCS) and Oracle Exadata Database Service on OCI, as well as OCI Object Storage. Metallic provides support for both Metallic Recovery Reserve^TM for OCI storage and BYO OCI Storage for air-gapped protection.
Plan Deletion Authorization: Enables customers to add multi-person authorization for deleting plans within Security IQ, protecting users from configuration changes that may be impactful to RPO and retention requirements.
Consistent Backups for Azure VM: Introduces Application and File consistent backup for Azure VMs using the newly launched Microsoft Restore point API, without requiring agent installation.

Enhancements

Server Plan Simplification: Simplifies the user experience for managing server plan attributes including RPO, Retention and Secondary Copy using Metallic Recovery Reserve™. Additional improvements include the ability to edit backup window and log backup RPO via the Advanced View.
Metallic Enhancements for Azure VMs: Improves the performance of Azure VM backups using ReadAheadCache within Metallic to better meet customer SLAs.

August 2022

New Features

Metallic Backup for Azure Databases: Introduces coverage for critical Azure databases, making Metallic® the only vendor to support the full breadth of managed databases offered by Azure, including:
- Azure SQL Server
- Azure SQL Managed Instance
- Azure Cosmos DB
- Azure Database for MariaDB
- Azure Database for MySQL
- Azure Database for PostgreSQL
Security IQ Compliance Lock: Protects backup data from accidental deletion and insider threats by enabling users to lock retention plans, preventing the deletion of services, apps, storage, and backup destinations.
OCI Storage Support for MSPs: Allow MSP Partners to provision newly released OCI storage for customers directly from within the MSP Portal.
Salesforce Anomalous Activity Alerts: Immediately alerts Salesforce admins (via text, email, or inside Metallic) when the deletion or creation of objects or records exceeds normal activity, providing better insight into suspicious activity.
Salesforce Restore Previews: Enables users to compare content across jobs to locate desired datasets for recovery. Users can also directly initiate restores from this workflow, accelerating the recovery function.
Webhooks for Alert Notifications: Enables users to push operational Alert notifications into leading security and event management platforms via webhook API.

Enhancements

eDiscovery Search for OneDrive and SharePoint: Enables Metallic eDiscovery users to granularly search and export datasets for regulatory compliance across OneDrive and SharePoint environments.
Salesforce Full Object Downloads: Accelerates the download process for Salesforce admins, enabling users to download full objects into a single CSV file (granular or bulk) versus selecting individual records.
Salesforce Metadata Enhancements: Provides users with more transparent and frictionless experience when backing up and restoring Salesforce metadata.
Metallic Customer Support Portal for MSP Partners: Metallic MSP Partners can now create, manage and interact with Metallic Support through Metallic Customer Support Portal.

July 2022

Enhancements

Kubernetes Backup Enhancements: Enhancements allow users to backup and recover entire Kubernetes clusters and namespaces, including ETCD key value store and associated control plane SSL certificates, for complete protection of applications, API resources, and cluster configurations.
IntelliSnap for Azure: Users can now enable Commvault IntelliSnap during VM backup configuration. IntelliSnap technology fully automates and orchestrates Azure VM snapshot-based data protection and provides faster recovery, faster capture of data, less disruption to applications and reduced costs for non-production copies.
MSP Quota Notifications: Admins can now set usage quota alerts for Service Offerings on Managed Accounts from within the MSP Portal.

June 2022

New Features

Offline Gateway Alerts: Immediately notifies Tenant Admins if backup gateways are offline to prevent backup jobs from failing.
New Microsoft 365 Monitoring and Reporting Tabs: Provides users with a graphical summary of Microsoft 365 backup health and contextual access to backup applications.

Enhancements

eDiscovery Usability Enhancements: Enhances Metallic eDiscovery compliance search for a more integrated and streamlined user experience.
Exchange Online Service Account Removal: Allows users to discover Exchange mailboxes without using service accounts and eliminates the need to manually exclude service accounts from MFA security policies.
Salesforce Job Report Improvements: Provides Salesforce admins with more insights into jobs, object/record failures, and changes needed within Salesforce environments.
Salesforce Sandbox Seeding Enhancements: Streamlines and templatizes the sandbox seeding process, simplifying the user experience for populating Salesforce sandbox environments, and applying policies for data masking.
VM Return User Enhancements: Simplifies the backup configuration of additional VM groups in the same Azure Cloud Hypervisor to prevent hypervisor sprawl.
MSP Portal Enhancement: MSP Portal Admin can now edit the Managed Account Primary Contact from the MSP Portal.

Updates

Metallic Update: Metallic Cloud Storage Service (MCSS) is now Metallic Recovery Reserve (Learn more here). This name change has been updated on the Metallic MSP Portal as well.

May 2022

Enhancements

Metallic Service Status Page: You will now have a one stop page with links to all Metallic Service Status.
Maintenance Schedule: Now you can retrieve current Metallic Maintenance Schedule directly from the MSP Portal.
New Cost and Usage Section: You will now have access to cost, usage, and rate card information all from one single location, allowing you to retrieve up to date Managed Account details more effectively.
New Tenant Navigation Functionality: Easily access and switch between tenants using single MSP User Account.

April 2022

New Features

Dynamics365 Restore Compare: Provides Dynamics 365 users with the ability to compare records and pinpoint changed items for targeted point-in-time restores.
Teams HTML Restore Option: Enables customers to restore Teams chats out-of-place to HTML file.
Salesforce Backup Health Report: Allows customers to easily assess backup operations to ensure critical Cloud data is continuously protected.
Oracle PDB Clone Support: Enables users to quickly clone data in Oracle or Oracle RAC pluggable database (PDB), without a production database interruption.
Azure Snapshot Locks: Enables users to lock Azure resource groups to prevent the creation and deletion of snapshots during backups.

Enhancements

Periodic Azure App Validation: Silently validates Azure Apps credentials in the background, to ensure there are no changes or impact backup/restore operations.
Regional Status View: Enables customers to access the Health of their Metallic services by Region from within the Hub.
Salesforce API updates: Updated Metallic support for latest Salesforce API (Winter’22 v 543).
Security IQ Anomaly Enhancements: Provides users with new insights into anomaly characteristics, indicating if protected files are potentially encrypted or corrupted.
View Log Enhancements: MSP Admins can now access additional logs in Metallic to troubleshoot common L1/L2 Issues.
Account Type Options: MSP Admins can now identify accounts based on their types such as: Internal, POC, and Production. Admins can also create filters in the Managed Account view.
Enable AD and SAML Support: MSPs can now leverage External Identify Providers through SAML to authenticate users and manage their MSP Portal.
New ‘Cost and Usage’ Section: Enhanced the navigational experience with new “Cost and Usage” Section, providing Admins with a centralized area to view Cost, Usage, and Rate Card details.

March 2022

New Features

OneDrive Error Reports: Users can now quickly review failed backup and restore items associated with OneDrive shares. This complements our existing SharePoint, Teams, and Dynamics error reporting functionality.

Enhancements

Dynamics 365 Setup Enhancements: Simplifies the setup process, automating the creation of background users for backup and restore operations.
Server Plan Improvements: Enables users to edit the retention periods of existing Metallic® Recovery Reserve™ cloud storage plans created before Dec 31, 2021.
API Support for Managed Service Providers: Allows MSPs to integrate Portal operations into scripts and workflows through exposure of new Metallic APIs.
User Deletion for Managed Service Providers: Provides MSP Portal Admins with the ability delete users within Metallic.
Edit Users for Managed Service Providers: Provides MSP Portal Admins with the ability to edit user First and Last names within Metallic.

January 2022

New Features

Tenant Suspension for Manage Service Providers: Allows MSPs to suspend data protection activities using the Metallic MSP Portal.
Customizable retention plans for Metallic® Recovery Reserve™ : Provides greater flexibility by allowing retention periods to be customized in hybrid cloud backup plans using Metallic® Recovery Reserve™ cloud storage.

Enhancements

Metallic Case Management Portal: Provides direct access to the support portal from the Metallic Hub, enabling updates of existing cases, creation of new ones, and review of case history with ease.
Metallic PCI Certification: Metallic is now PCI DSS certified, meeting rigorous standards on how payment card data is stored, processed, secured, and maintained across our entire platform.
Salesforce Comparison Report: Enables creation of comparison reports across all backup data types, now including metadata.
Salesforce UX enhancements: Simplifies the process of selecting data items for restore operations and Sandbox seeding.
New Metallic® Recovery Reserve™ regional availability: Expands Metallic® Recovery Reserve™ cloud storage availability into United Arab Emirates and Singapore enabling Commvault Complete customers to support data residency requirements and deliver better local performance.

December 2021

New Capabilities

Managed Account Provisioned Country column: Metallic MSP Portal users can now view the Managed Account provisioned country in the main page.
Suspend Action: Metallic MSP Portal users can now choose what activities to deactivate when they suspend Managed Accounts.
Edit Managed Accounts: Metallic MSP Portal users can now edit Managed Account information.
AWS Support Tickets: Users can now create Support Tickets for recently announced AWS Resources from the Metallic MSP Portal.